FAQ's

To make an appointment please contact our reception staff on (03) 9817 2203 and they will help you find a convenient time with your practitioner of choice or with the most appropriate practitioner for your requirements.  You can also book online using this address https://peak-physio.au1.cliniko.com/bookings

A referral is not necessary unless you are claiming your treatment through a Medicare EPC (your GP will arrange this if you qualify). If you have any queries regarding claiming your treatment please contact our reception staff on (03) 9817 2203.

Payment is required on the day of service after each consultation. Payment can be made with debit card, credit card (Visa & MasterCard), cheque or cash. Depending on your private health insurance, we have the ability to offer you ‘on-the-spot’ rebate claiming if you bring in your private health insurance card on the day of treatment, that way you only pay the gap. Please contact us for an up to date list of charges.

The amount that you receive back from your health insurance provider will depend on your insurance policy.

Initial appointments are approximately 30-40 minutes; review/standard appointments are approximately 20-30 minutes depending on your injury and your treating physiotherapist. Your consultation time is one on one with the physiotherapist for the entire time of the appointment. We feel that this time is necessary to accurately assess, treat and educate you about your injury and recovery.

The number of treatments required for an injury will vary greatly from patient to patient. Some patients require only one treatment while others need a more intensive and supervised program over a period of months. There are multiple factors that can influence your recovery. Our aim is to not only supply you with the treatment but also with the tools to help you self manage to make an optimal recovery. We will give you an indication of expected rehab time on your initial consultation.
The initial consultation will focus on assessing the problem that has brought you to physiotherapy. You will be asked a series of questions about the signs and symptoms you are experiencing as well as general health and safety questions. This will allow the physiotherapist to begin to formulate a diagnosis. A physical assessment will follow to confirm the diagnosis which will be explained in basic language. We encourage you to ask questions at any time. You will be given the appropriate treatment and exercises and any referrals or need for scans will be discussed. Subsequent consultations are treatment focused, and monitoring your improvement and aiding return to your normal activities.
Peak Physiotherapy is not a massage clinic. We use massage as part of our treatment for many injuries but our emphasis is on giving you the knowledge and skills to self manage your injury as well as using physiotherapeutic techniques. If you just want an overall massage, we can refer you to the most appropriate therapist.

Of course, while all our team are experienced in working with high level athletes, the majority of the work we do is with the general population (elderly, teenagers, etc). So whether you want to walk, run, ride or just live life to the fullest, we can help.

We require notification of cancellation on the day prior to your scheduled appointment; otherwise a cancellation fee will be incurred. We realise that appointments made well in advance can be difficult to remember, so to prevent you from forgetting we send an email reminder the day before your appointment. Alternatively we can send an SMS reminder to your mobile or call you. Please notify our reception if you would like this option.

As part of our assessment or treatment we often need to gain access to the part of the body in question. Loose and comfortable clothing is advisable such as athletic shorts for lower limb and pelvic injuries, and singlets for shoulder and neck problems.
Please bring any referral letters and relevant test results such as X-rays or scans. If you also have private health insurance with extras cover please also bring your card along.

Parking is available on Whitehorse Road (there are 2 hours of clearway times) and plentiful parking on nearby side streets. Onsite disabled car parks are available – please contact reception if you require a disabled car park or you have very limited mobility.

Yes, our clinic is on the 109 tram.

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